In 2020, Universidade Federal do Espírito Santo (UFES) in Vitória, Espírito Santo, Brazil, began searching for a new testing system to assess the English reading proficiency of candidates in its graduate programs. UFES had built a reputation for providing serious proficiency exams with trustworthy results using “pen and paper” testing methods, but Covid-19 made these testing methods unsafe, so the university needed to find a suitable alternative. Throughout the 2020 school year, UFES was unable to offer any proficiency exams while it evaluated testing options; none of which met the university’s security needs, budget, and specific exam content. After hearing about iTEP, staff at UFES evaluated iTEP’s Academic Plus exam, which met the university’s basic criteria. UFES worked with iTEP representatives to customize the exam and in August 2021, after more than a year without testing, the university launched its first online English reading proficiency exam. In 2022, when students came back to campuses, UFES decided to continue using iTEP’s customized reading exam instead of returning to their “pen and paper” method. UFES remarked that iTEP’s secure online testing, ease of use, and affordability were key components of its decision. [Read this case study in Portuguese here]

The Problem

The Approach

The Solution

I think it [the iTEP customized exam] has added a lot to our reputation because students felt the exam itself was trustworthy. The technology is fine; it’s not complicated to use, and it gives [candidates] this possibility of taking the exam wherever they are. They don’t have to travel all the way to our campus.

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