Note: You must wait 3 days after taking an iTEP test before you are permitted to take another test. we may invalidate tests without refund if they are taken within the same 3-day period.

How does Virtual Proctoring work?

Technical Requirements


Lockdown Browser Troubleshooting

Preferably Chrome, but Edge or Firefox are worth a try if Chrome doesn’t work.

You are not allowed to use extensions that have screen-recording capabilities. As such, you’d need to remove Screencastify or other screen-recording software. For this particular software, follow the official guide on how to remove it.

If the extension doesn’t get removed, you might have to remove certain files manually. Refer to this article by the university of Maine for more information. 

Yes. In order for the Lockdown browser to ensure that you, as the test-taker, are not cheating, it would need to make temporary changes to your computer, such as:

  • Disallowing the use of external monitors
  • Detecting virtual machines
  • Use of screen-recording software

Yes, but only 1 will be usable.

Disconnect extra or external monitors so that you’d only have 1 left. You should then be able to see the X.

Make sure your Antivirus is not blocking it. If it is, you’d need to whitelist the lockdown browser. If the issue doesn’t go away, you might need to disable it.


No. It has to be either an external webcam or one that is integrated into your laptop.

No. The test can only be taken on a device with Windows 10/11 or macOS 10.13 to 14.0+. These may change in the future.

Additional Resources

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