iTEP Live Streaming Thwarts “Time Transfer” Cheats

The recent discovery of a common method of cheating on TOEFL, particularly tests taken within the US, has caused some institutions to announce that they are no longer accepting TOEFL scores for admissions. We at iTEP wanted to take a moment to reassure our community that iTEP is not vulnerable to this form of cheating and review the iTEP security measures which prevent it.

Reporters from The Epoch Times were able to purchase the answers for a TOEFL test with relative ease over the Internet. They used one of several websites that obtain the answers by sitting for the test in China and then sending them to the US, where, since it is in an earlier time zone, the test has not yet occurred. This “time transfer” of the test answers can be done from any later time zone to any earlier time zone on any given day because the TOEFL test content is identical everywhere around the world on that same day.

All of the iTEP tests, however, are streamed live over the Internet from a bank of questions. This means that the questions are chosen in real time, separately for each user. Not only is the test taken in China different from the one taken in the US, but each individual iTEP test is unique.

Image: TOEFL scores available for purchase online. Courtesy Epoch Times.

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iTEP Customer Service Guarantee

Most English proficiency testing companies today find it difficult to offer their clients a personal touch. At Boston Educational Services, it comes easy to us.  We pride ourselves on swift and effective customer service and troubleshooting for the educators and administrators who rely on our iTEP exams. Here are a few of the ways we make sure we meet the needs and respect the time of those who choose to use our tests.

  • We answer the phone. No endless maze of pre-recorded prompts–when you call our office during business hours, you will talk to a real person.
  • We reply to emailed inquiries within 48 hours.
  • Our technology works. If a customer experience a technical problem, we immediately begin efforts to fix it. We don’t expect our clients to work around issues.
  • Our tests last 90 minutes at most. Evidence show this is plenty of time to evaluate English proficiency accurately.
  • We do not trust machines to evaluate speaking and writing. We use live, ESL-trained native speakers to make sure we are providing accurate scores we can fully stand by.
  • Our many Certified iTEP Test Centers around the world are extremely attentive and secure.

Just as we took a modern approach to designing our Internet-based tests and score delivery system, we take a modern approach to customer satisfaction. We recognize that gone are the days of allowing “six to eight weeks for delivery” when you order something. Today’s consumers demand faster results, and the education industry is no different. That’s why we offer on-demand scheduling and scores returned in 5 days, and it’s also why we’re here to communicate with you whenever you need.